Return & Refund Policy
We want you to be completely satisfied. If you're not, our 90-day money-back guarantee has you covered.
The guarantee
You have 90 days from your purchase date to return any product bought on lumanutrition.com for a full refund — even if the bottle is opened, used, or empty.
What's covered:
- Opened bottles — try the product and still return it
- Unopened bottles
- Every bottle from your order
- Subscription orders — each shipment has its own 90-day window
Note: the guarantee applies to orders placed on lumanutrition.com. Bought on Amazon? Contact us and we'll help you figure out the best path.
How to return a product
Every order on lumanutrition.com is covered by our 90-day money-back guarantee — opened, used, and empty bottles included.
Step 1: Contact our support team
Email help@lumanutrition.com, call (323) 274-1407, or use the contact form on our website. Include your order number and let us know what didn't work for you. We'll go over your refund or return options with you.
Step 2: Get your return link
If you decide to go ahead with a return, our team will send you a link to our return form.
Step 3: Submit your return request
Use the link to find your order, select the items you're returning, and choose a reason. Review the Refund summary for your estimated refund to your original payment method. The return shipping label cost will be deducted from your refund. Click Request return to submit.
Step 4: Pack and ship your return
Once your request is approved, we'll email you a return shipping label. Pack all the bottles you're returning, including any opened or empty bottles. Print the label, attach it securely to the package, and drop it off with the carrier shown on the label. Keep your tracking number until your refund arrives.
Step 5: Receive your refund
We issue your refund after we receive and process your returned items. You'll get an email confirmation when it's processed. Please allow 3–5 business days for it to appear on your original payment method; the exact timing depends on your bank.
Do I have to send the bottles back?
Yes — please return the product, including empty bottles if you've used it. This keeps our guarantee fair and our prices low.
Received a damaged or wrong item?
Don't return it — contact us with a photo and we'll send a replacement free of charge. See our "Damaged, Melted, or Wrong Item" article.
Subscription returns
Each subscription shipment has its own 90-day window. You can return one shipment, keep others, and cancel future shipments anytime at https://lumanutrition.com/a/account/login.
Still need help?
Call us at (323) 274-1407, email help@lumanutrition.com, or use the contact form on our website. We're here to help.