How to Cancel an Order

How to Cancel an Order#

Need to cancel? What happens next depends on whether your order has shipped.

Order not yet shipped#

If your order hasn't shipped, we can cancel it and issue a full refund.

1. Call (323) 274-1407 or email help@lumanutrition.com right away
2. Include your order number
3. Ask us to cancel

Important: Orders typically ship within 24 hours, so reach out quickly.

Order already in processing#

If our warehouse is already packing your order, we'll forward your request to the fulfillment team. Either we catch it in time and refund you, or it ships — in which case see below. We'll let you know which applies.

Order already shipped#

Once a package is with USPS we can't recall it, but you have options:

Option 1: Refuse delivery

• When the package arrives, tell the carrier you're refusing it
• It will automatically return to us
• We'll process your refund once it arrives back

Option 2: Return to sender

• If it's left at your door, don't open it
• Write "Return to Sender" on the package and give it to your post office

Option 3: Standard return

• Keep the package and use our normal return process — you're covered by our 90-day money-back guarantee (see our Return & Refund Policy article)

Canceling future subscription shipments#

To stop future subscription shipments (not a current order):

1. Log in at https://lumanutrition.com/a/account/login
2. Click "Cancel Subscription"
3. Future shipments stop immediately

Or contact us and we'll cancel it for you.

We canceled your order by mistake?#

Contact us — we'll recreate the order and honor the original price and any discounts.

Still need help?#

Call us at (323) 274-1407, email help@lumanutrition.com, or use the contact form on our website. Include your order number and we'll get right on it.