Damaged, Melted, or Wrong Item?
If something's wrong with what arrived, we'll make it right — fast.
What we cover
- Damaged in transit — cracked bottles, crushed boxes, broken seals
- Melted or stuck-together softgels — summer heat can soften softgels during shipping
- Wrong product — you received something you didn't order
What to do
- Call (323) 274-1407 or email help@lumanutrition.com
- Include your order number
- If you can, attach a photo of the damaged or incorrect item
What happens next
- We send a free replacement right away
- You don't need to return anything — keep or discard the damaged item
A note about melted softgels
Softgels that soften or clump in a hot mailbox are a cosmetic issue from heat, but we know it's not the experience you paid for — that's why we replace them free, no questions asked. Once indoors, store your supplements in a cool, dry place away from sunlight.
Still need help?
Call us at (323) 274-1407, email help@lumanutrition.com, or use the contact form on our website.