Where Is My Order?
Shipping timeframes
Processing:
- Orders typically ship within 24 hours of being placed
- Orders placed on weekends or holidays ship the next business day
Delivery:
- Most orders arrive within 3-5 business days after shipping
- We ship via USPS
- You'll receive a tracking number by email once your order ships
How to track your order
- Check your email — look for a shipping confirmation from Luma Nutrition
- Click the tracking link — the email contains a USPS tracking number and link
- You can also see your orders by logging in at https://lumanutrition.com/a/account/login
Tracking hasn't updated in 2-3 days
USPS doesn't scan packages at every checkpoint. This is normal and doesn't mean your package is lost — it's likely still moving.
- Wait another 1-2 business days
- Check the expected delivery date
- If it's been more than 5 business days since shipping, contact us
Tracking hasn't updated in 5+ days
Your package may have been misplaced in transit. Contact us — we'll investigate with USPS, and if the package is lost, we'll send a replacement right away.
It says "Delivered" but I don't have it
- Check your mailbox, porch, back door, and garage
- Ask family members or neighbors — carriers sometimes deliver next door
- Check with your local post office using the tracking number
- Wait 1-2 business days (sometimes "delivered" is marked early)
Still can't find it? Contact us and we'll send a replacement.
No tracking number received
If you haven't received a tracking number within 48 hours of ordering:
- Check your spam/junk folder
- Verify the email address on your order
- Contact us and we'll resend it
Do you offer expedited shipping?
We currently offer one standard shipping speed (3-5 business days via USPS). We don't offer expedited or overnight shipping at this time.
Still need help?
Call us at (323) 274-1407, email help@lumanutrition.com, or use the contact form on our website. Have your order number handy and we'll take care of you.