Payment Declined? Here's How to Fix It
Declined payments are almost always quick fixes.
At checkout
- Double-check the details — card number, expiration date, security code, and billing ZIP code must match your bank's records exactly
- Try another card or a payment option like Shop Pay, Apple Pay, or PayPal if shown
- Call your bank — banks sometimes flag first-time purchases as a precaution; a quick call clears it
- Still stuck? Call us at (323) 274-1407 and we'll help you complete the order
A subscription payment failed
If a subscription charge doesn't go through (expired card, replaced card, bank decline):
- Log in at https://lumanutrition.com/a/account/login
- Update your payment method
- The payment will retry — or contact us and we'll retry it for you right away
Your subscription isn't lost — updating the card gets your deliveries back on track.
Getting an error adding a new card?
If you see an error like "payment method already taken" or the page won't accept your card:
- Remove the old card first, then add the new one
- Try a different browser or device
- Or call us — we'll sort it out together on the phone
Still need help?
Call us at (323) 274-1407, email help@lumanutrition.com, or use the contact form on our website. Please never send full card numbers by email.